We test all products before they are shipped. It can always happen that something doesn't go exactly as planned. We recommend that you first report any complaints to us by emailing us.
From February 15, 2016, consumers in the EU will also be able to register complaints via the European Commission's ODR platform. This ODR platform can be found at https://ec.europa.eu/odrr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.
F.A.Q.
Let us know what the complaint is and we will provide a suitable solution.
If you are not satisfied, there is the option to go to the dispute committee, above are some references.